A valid credit card is required at the time of booking to guarantee your reservation. We do not charge your card prior to arrival, unless otherwise stated. You will be sent a booking confirmation email with a booking number. Upon arrival, we require the booking confirmation paperwork or booking number, payment for the total amount of your accommodation charges plus valid photo identification. Additionally, a credit card pre-authorisation for $100.00 ($250.00 during weekends, public holidays or special periods) is required as a security bond to cover any incidental expenses incurred during your stay. We accept Visa, MasterCard, American Express, Diners Club, Bankcard, JCB and UnionPay.
Please notify us as soon as possible. Any cancellation will need to be received by the Perth Ambassador Hotel at least 48 hours prior to arrival date to avoid paying a cancellation charge equivalent to one night's accommodation fee, which may be processed through to your credit card to the value equal to 1 night's room rate. All no show rooms will be charged for the first night's accommodation. Some special deals/promotional rates may not permit cancellations or changes, please check your booking for the specific terms and conditions.
The hotel has a full lost property log and holds guest's lost property (excluding perishable items) for a period of 3 months, after which it is disposed of as per standard policy. In the event of leaving an item/s behind it is best to contact Reception on (08) 9325 1455 or firstname.lastname@example.org. We will ask you to complete a Lost Property Collection form and show valid photo identification in order to collect the lost property item/s from the hotel. If the person collecting the lost property item/s is not the guest/owner, then we require an authorisation form to be completed by the guest/owner authorising the third party to collect the item/s on the guest's/owner's behalf. We can post the item/s if collection from the hotel is not suitable, using Australia Post's Cash On Delivery service, or another postal means providing pre-payment for the service is provided to us beforehand. Please note the hotel cannot be held responsible for any lost property or item/s left behind after the guest's departure and does not cover any costs associated with any damages or claims.
The airport shuttle service we use is a company called “connect” the attached link will give you all the details on prices and times: www.perthairportconnect.com.au. You can book these services either direct or via our Reception: 08 9325 1455.
Alternatively you can take a Taxi .
We offer 2 Accessible Rooms at the Perth Ambassador Hotel which feature: Spacious sitting area and modified bathroom.
• 1 Queen Bed or 2 Single Beds
• Rails in Bathroom
• Safety Bars in Shower
• Raised Toilet with Grab Bars, Shower Chair
The Perth Ambassador Hotel is a NON SMOKING PROPERTY and adheres to a strict non smoking policy.
Any evidence of smoking within your room or any hotel areas will result in a $150 AUD charge added to your room account for cleaning costs, NO exceptions.