Help & FAQ

Contact our Groups Co-ordinator - groups@goodearthhotel.com.au

A valid credit card is required at the time of booking to guarantee your reservation. We do not charge your card prior to arrival, unless otherwise stated. You will be sent a booking confirmation email with a booking number. Upon arrival, we require the booking confirmation paperwork or booking number, payment for the total amount of your accommodation charges plus valid photo identification. Additionally, a credit card pre-authorisation for $100.00 ($250.00 during weekends, public holidays or special periods) is required as a security bond to cover any incidental expenses incurred during your stay. We accept Visa, MasterCard, American Express, Diners Club, Bankcard, JCB and UnionPay.

Please notify us as soon as possible. Any cancellation will need to be received by the Perth Ambassador Hotel at least 48 hours prior to arrival date to avoid paying a cancellation charge equivalent to one night's accommodation fee, which may be processed through to your credit card to the value equal to 1 night's room rate. All no show rooms will be charged for the first night's accommodation. Some special deals/promotional rates may not permit cancellations or changes, please check your booking for the specific terms and conditions.

Contact Reception (08) 9325 1455 or email reserve@ambassadorhotel.com.au

Please state all special requests in your initial booking. To add these requests contact Reception/Reservations.

You can fill out a comment card, which is given upon arrival and well also be in your room or you may choose to log on to TripAdvisor and leave a comment.

The hotel has a full lost property log and holds guest's lost property (excluding perishable items) for a period of 3 months, after which it is disposed of as per standard policy. In the event of leaving an item/s behind it is best to contact Reception on (08) 9325 1455 or reserve@ambassadorhotel.com.au. We will ask you to complete a Lost Property Collection form and show valid photo identification in order to collect the lost property item/s from the hotel. If the person collecting the lost property item/s is not the guest/owner, then we require an authorisation form to be completed by the guest/owner authorising the third party to collect the item/s on the guest's/owner's behalf. We can post the item/s if collection from the hotel is not suitable, using Australia Post's Cash On Delivery service, or another postal means providing pre-payment for the service is provided to us beforehand. Please note the hotel cannot be held responsible for any lost property or item/s left behind after the guest's departure and does not cover any costs associated with any damages or claims.

The airport shuttle service we use is a company called “connect” the attached link will give you all the details on prices and times: www.perthairportconnect.com.au. You can book these services either direct or via our Reception: 08 9325 1455. Alternatively you can take a Taxi .

In-house self service guest laundries (coin operated) are located on four different levels in the Perth Ambassador Hotel. A same day dry cleaning valet service is also available Monday-Saturday.

We offer 2 Accessible Rooms at the Perth Ambassador Hotel which feature: Spacious sitting area and modified bathroom. • 1 Queen Bed or 2 Single Beds • Rails in Bathroom • Safety Bars in Shower • Raised Toilet with Grab Bars, Shower Chair

Free Wi-Fi internet access is available throughout the hotel in all guest rooms and public areas.

All rooms feature a TV with free Foxtel and movies-on-demand.

Onsite car parking is available at a great rate of just $12.00 per day for in-house guests.

We offer a complimentary luggage storage area.

Restaurant Opening Hours: Breakfast – Buffet Monday – Friday: 6:30am - 9:00am Saturday, Sunday & Public Holidays: 6:30am - 10:00am Dinner – Al la Carte Monday –Sunday: 6:00pm – 9:00pm Public Holidays: 6:00pm - 8:30pm

Absolutely, you can pre-book Full Buffet Breakfast when you make your online booking.

Yes we offer a long stay rate for stays 21 days+ Contact reservations: Phone: 1800 998 011 or Email: reserve@ambassadorhotel.com.au

The Perth Ambassador Hotel is a NON SMOKING PROPERTY and adheres to a strict non smoking policy. Any evidence of smoking within your room or any hotel areas will result in a $150 AUD charge added to your room account for cleaning costs, NO exceptions.

Children up to 12 years stay free when sharing with adults and using existing bedding. Cots and high chairs are free of charge, available on request.

Check-in time is 2.00pm, check-out time is 10.00am. Changes to these times are subject to availability and fees may apply.

We offer a 24 hour reception.